Mystery Customer Services

Mystery Shopping Services

Do you want to measure ‘Customer Satisfaction’ in all your activities?

By calling on our Mystery Shopping Service you will be able to gather the necessary feedback to improve the service you provide for your clients.

The MSC (mystery shopping service) report will enable you to accurately assess customer satisfaction and guide you in development and roll out of an efficient training program for your staff to enhance the customer experience you offer.

MSC Services will cover the following areas:

  • Field survey
  • Identification of areas of improvement
  • Recommendations
  • Proposal of corrective measures